At Bush Home, we ensure your furniture is shipped with care and efficiency. Here’s how your order will be delivered based on the items you’ve selected:
UPS and FedEx Deliveries:
Most Bush Home products are designed and packaged for direct shipment via FedEx or UPS. These carriers will typically deliver your items to your doorstep whenever possible. Please note the following:
- Delivery Notification: UPS and FedEx do not typically notify you before delivery. They will leave the package in a covered location if it is safe to do so.
Truck Deliveries (Inside Delivery Service):
For orders consisting of over 8 packages or oversized items that cannot be shipped via small parcel with FedEx or UPS, we use a common carrier for delivery. Here’s what you need to know:
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Pre-call (Order Review): Prior to shipment, an order management representative will conduct a pre-call with you. This call serves to review your order details and discuss any specific requirements or concerns regarding the delivery location. The goal is to ensure a smooth and successful delivery process.
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Delivery to Room of Choice: All items on the same order that require truck delivery will be shipped via the same freight company. The carrier will deliver the items to your designated Room of Choice within your home.
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Identifying Room of Choice Items: Products eligible for Room of Choice delivery are clearly marked on the product page and highlighted during checkout.
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Common Carrier Details: Common carrier deliveries are managed by a trucking company contracted for packages over 150 pounds. A signature will be required upon delivery.
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Inspection and Damages: Upon delivery, please inspect all cartons for any signs of damage. If you notice any damage to the carton, please note it on the delivery receipt before signing.
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Delivery Schedule: Common carrier truck deliveries are scheduled Monday through Friday only. The freight carrier will typically contact you by telephone to schedule an appointment.
For any questions about your shipment or to inquire about specific delivery arrangements, please contact our customer service team. We are committed to ensuring your furniture arrives safely and meets your expectations.
We strive to provide transparent and reliable shipping options to make your furniture buying experience with Bush Home straightforward and convenient.