Overview
We strive to ensure that your order arrives in perfect condition. However, in the rare event that your shipment is damaged during transit, please follow the steps outlined below to ensure a smooth resolution.
Steps to Take if Your Shipment is Damaged
Upon Delivery
- Inspect the Package: Carefully inspect your shipment upon delivery. Look for any visible signs of damage to the carton or packaging.
- Note the Damage: If you notice any damage, make sure to note it on the delivery paperwork before signing it. This will serve as documentation of the damage for the freight company and our records.
- Contact Us: After noting the damage, immediately contact our customer service team by submitting a request through our support portal or by reaching out to us directly.
If the Carton is Severely Damaged
- Refuse the Shipment: If the carton is severely damaged, refuse the shipment from the freight company. Do not accept a damaged shipment.
- Notify Us: Inform us of the refusal as soon as possible. We will arrange for a replacement order to be sent out promptly.
Replacement and Return Process
- Replacement Parts: We will send you replacement part(s) for the damaged items at no additional cost.
- Cooperate with Returns: If a replacement order is delivered to you before the original shipment is returned, you are responsible for cooperating with the return process. Our team will provide you with instructions on how to return the damaged item.
- Return the Damaged Item: Ensure that the damaged item is returned according to the instructions provided. Failure to return the damaged item will result in your credit card being charged for the non-returned item.
Contact Us
If you have any questions or need further assistance, please don't hesitate to contact our customer service team. We are here to help ensure your satisfaction.
- Customer Service: Submit a Request or service@esolutionsfurniture.com
- Customer Service Phone Number: 1-800-950-4782
Thank you for your cooperation and understanding.
Note: This information is current as of June 1, 2024. Policies and procedures are subject to change, so please check our website or contact customer service for the most up-to-date information.